At WeeTrendy, we want you to be fully satisfied with your purchase. Our Refund Policy ensures a smooth process if you need to return or exchange an item.
1. Returns Eligibility:
You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
2. Non-Returnable Items:
Certain items, such as personalized products, gift cards, and sale items, are non-returnable. Additionally, we cannot accept returns on items that show signs of wear, damage, or missing components.
3. Initiating a Return:
To start a return, contact us at verdiascustomcreations@gmail.com. Our team will guide you through the return process and provide instructions on where to send your item. Please note that you will be responsible for return shipping costs.
4. Refund Processing:
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to your original payment method within [number of days, e.g., 5-10 business days].
5. Exchanges:
If you wish to exchange an item, please contact us. Exchanges are subject to product availability, and you may need to cover additional shipping charges.
6. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund, and we may request photos as proof of the damage.
7. Late or Missing Refunds:
If you haven’t received a refund after [number of days], please check with your bank or contact your payment provider, as processing times may vary. For further assistance, reach out to us.
For more information or questions about our Refund Policy, please email verdiascustomcreations@gmail.com.